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By accessing our website, you agree to the following terms and conditions. If you do not agree to these terms, please do not use our website.

1. Use of Website

You may use our website only for lawful purposes and in accordance with these Terms and Conditions. You must not use our website in any way that violates any applicable laws or regulations.

2. Intellectual Property

The content on our website, including but not limited to text, graphics, images, logos, and software, is the property of Scarlett Floral Design or its licensors and is protected by copyright and other intellectual property laws.

You may not use any of the content on our website without our express written permission. You may not use any of our trademarks or logos without our express written permission.

3. Product Availability and Pricing

All products and services offered on our website are subject to availability. We reserve the right to limit the quantities of any products or services that we offer. We also reserve the right to discontinue any products or services at any time.

Prices for our products and services are in British pounds and are subject to change without notice. We reserve the right to change prices at any time.

4. Orders and Payments

When you place an order on our website, you agree to provide accurate and complete information about yourself, including your name, email address, phone number, billing and shipping address, and payment information.

We accept payment through our payment processor, which may be subject to additional terms and conditions.

5. Delivery

We offer delivery of our products to select areas in the UK. Delivery times and dates are subject to availability and may vary based on location and season.

Delivery charges may apply and are listed on our website at the time of checkout. We reserve the right to change delivery charges at any time.

6. Refunds and Returns

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please contact us within 48 hours of receiving your order and we will do our best to make it right.

Due to the perishable nature of our products, we do not offer refunds or returns. However, we may offer a replacement or credit at our discretion.

7. Limitation of Liability

To the fullest extent permitted by law, Scarlett Floral Design and its affiliates, officers, employees, agents, and licensors will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our website or our products and services.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales, without giving effect to any principles of conflicts of law.

9. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. If we make material changes to these terms, we will notify you by email or by posting a notice on our website.

Last Updated: March 2023


Privacy Policy for Scarlett Floral Design.

At Scarlett Floral Design, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website or purchase our products or services.

What Information We Collect:

We collect personal information from you when you make a purchase or sign up for our newsletter. This information may include your name, email address, phone number, and billing and shipping address.

When you browse our website, we also automatically receive information about your device, including your IP address, browser type, and operating system.

How We Use Your Information:

We use your personal information to process your orders, communicate with you about your orders, and provide you with customer service. We may also use your information to send you promotional emails about our products and services, but only if you have given us your consent to do so.

We may also use your browsing information to improve our website and to personalise your experience when you visit our site.

How We Share Your Information:

We do not share your personal information with any third-party companies except for the following reasons:

  • We may share your information with our payment processor to process your payment.

  • We may share your information with our shipping provider to fulfil your order.

  • We may share your information with our email service provider to send you promotional emails.

  • We may also disclose your personal information if we are required to do so by law or if you violate our Terms of Service.

How We Protect Your Information:

We take the security of your personal information seriously and take measures to protect it from unauthorised access, disclosure, or misuse. We use industry-standard encryption to protect your information during transmission, and we store your information securely on our servers.

Your Rights:

You have the right to access and update your personal information, as well as to request that we delete your information. You also have the right to object to our processing of your personal information for certain purposes, such as marketing.

If you have any questions or concerns about your privacy, please contact us at

Changes to this Privacy Policy:

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this policy, we will notify you by email or by posting a notice on our website.

Last Updated: November 2023

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